Warranty Information

Manufacturer Warranty

Warranty coverage depends on the product and brand.

You can find warranty information through the following methods:

Warranty Support

While warranty service is generally provided according to the manufacturer's policy, GBN Store will do its best to assist customers with the warranty claim process.

If your product develops an issue during the warranty period, we can help guide you through the required steps and provide support whenever possible.

Submitting a warranty claim does not automatically qualify a product for repair, replacement, or refund. All warranty claims are subject to inspection and approval by the manufacturer or authorized service center.

To speed up the process, please keep:

• Your invoice or proof of purchase
• Product box and accessories, if required
• Warranty card, if provided by the brand

Customers are also encouraged to back up any personal data and remove passwords, screen locks, or linked accounts from their devices before submitting them for warranty service, where applicable.

What Is Covered Under Warranty?

Warranty coverage varies depending on the manufacturer and product category.

Generally, manufacturer warranties cover:

• Manufacturing defects
• Hardware faults not caused by physical damage
• Technical issues covered under the brand's warranty policy

Warranty service may include product repair, replacement of defective parts, product replacement, or other remedies determined by the manufacturer.

What Is Not Covered Under Warranty?

Warranty usually does not cover:

• Physical damage
• Accidental drops or impact damage
• Water or liquid damage, unless specifically covered by the manufacturer
• Scratches, dents, or cosmetic damage
• Unauthorized repairs or modifications
• Damage caused by improper usage
• Normal wear and tear from everyday use
• Battery performance reduction due to regular usage, unless covered by the manufacturer
• Damage caused by power surges, fire, natural disasters, or other external events
• Software issues caused by unauthorized modifications, rooting, jailbreaking, or unsupported third-party software

Final warranty decisions are subject to the manufacturer's service policies and inspection results.

Products may be inspected by the manufacturer, authorized distributor, service center, or GBN Store before a warranty claim is approved.

Need Help With a Warranty Claim?

If you're experiencing an issue with a product purchased from GBN Store, please contact us with:

• Full name
• Order ID or invoice number
• Product name
• Description of the issue
• Photos or videos, if applicable

Depending on the product, we may also request the original packaging, accessories, or warranty card to assist with the warranty claim.

Our team will review your request and help you with the next steps.

GBN Store and authorized service providers are not responsible for the loss of personal data during warranty inspection, repair, or replacement.

Customers are advised to back up important data before submitting their devices for service.

For products that arrive damaged, defective, or incorrect at the time of delivery, please refer to our Return, Refund & Cancellation Policy, as different conditions may apply.