Return, Refund & Cancellation Policy

Return Eligibility

We accept return requests only under the following conditions:

Products Not Eligible for Return

Returns may not be accepted under the following situations:

• Products that have been used, activated, or damaged after delivery
• Products damaged due to misuse, accidents, liquid damage, improper installation, or unauthorized repairs.
• Items without original packaging, accessories, manuals, warranty cards, or invoice
• Products with physical damage caused after successful delivery
• Requests made due to a change of mind or personal preference
• Products returned in a condition different from how they were delivered
• Products with missing serial numbers or tampered warranty seals.
• Software, digital products, gift cards, or downloadable content (if applicable).
• Clearance, promotional, or special-order items, unless they arrive damaged or incorrect.

Once a product has been successfully delivered and accepted, manufacturer warranty policies will apply where applicable.

Return Process

If you need to request a return, please follow these steps:

• Contact our support team within the eligible return period.
• Share your order details along with photos or videos of the issue.
• Our team will review and verify the request.
• Once approved, we will guide you through the next steps.
• Customers should not return products without prior approval from GBN Store.
• Unauthorized returns may not be accepted.

Depending on product availability and the nature of the issue, we may offer:

Depending on the situation, customers may be required to send the product for inspection before a replacement or refund can be approved.

Refund Policy

Approved refunds will be processed through the original payment method whenever possible.

Refund timelines may vary depending on the payment provider:

• Digital wallets and bank transfers: 2–5 working days
• Card payments: 3–10 working days
• Other payment methods: Depending on processing time

Shipping charges are generally non-refundable unless the error was caused by GBN Store or the delivered product was defective or incorrect.

Refunds will only be issued after the returned product has been received and successfully inspected by GBN Store or the authorized supplier, where applicable.

Order Cancellation

Orders can be cancelled before they are dispatched without any cancellation fee.

If the order has already been shipped, delivery or logistics charges may be deducted depending on the stage of shipment and delivery partner policies.

GBN Store reserves the right to cancel any order due to pricing errors, stock unavailability, suspected fraudulent activity, payment verification issues, or circumstances beyond our reasonable control. In such cases, any eligible payment received will be refunded.

Warranty Information

Many products sold through GBN Store include official brand warranty coverage.

Warranty claims are subject to inspection and approval by the respective manufacturer or authorized service center. GBN Store assists customers throughout the warranty process but cannot guarantee claim approval.

Warranty does not cover accidental damage, liquid damage, misuse, unauthorized modifications, or normal wear and tear unless specifically covered by the manufacturer.

Shipping Costs for Returns

If a return is approved because GBN Store shipped the wrong product or the product arrived damaged or defective, GBN Store will bear the applicable return shipping costs.

In other eligible cases, customers may be responsible for return shipping charges unless otherwise agreed by GBN Store.

Need Help?

If you have any questions regarding returns, refunds, warranty claims, or order cancellations, our support team is happy to assist.

GBN Store Support

We aim to respond to all support requests as quickly as possible and provide fair solutions for our customers.